Many people enjoy the excitement of auctions – electronic, Ballot Bidding® or silent. Not only does your purchase help support the charity you are passionate about, it can also be a good way to shop for a great bargain.

People often get excited and carried away at auctions so understanding and acknowledging your rights and responsibilities before participating is crucial.

Please consider your bids.  All successful bids are final and binding and must be paid for at the time of the auction.  As opposed to real estate law, there is no cooling off period for items bid for and won at a charity auction.

Helping Hand Group is bound by regulations outlined by Australian Consumer Law and fair trading legislation in each state.

We do not offer refunds on purchases unless an item is faulty.  We are not obliged to exchange, swap or trade any items won at auction and in good faith.

Helping Hand Group stands by its items and guarantees 100% authenticity