Privacy Policy

For the purpose of the EU General Data Protection Regulation “GDPR”, the data controllers are Helping Hand Group.

What type of information is collected from you?

The information you provide to us in order to secure tickets for events, for example, your name, address, telephone number and email address.
Records of your previous bookings and involvement in fundraising efforts.
Personal data (including your name, address, telephone number and email address) that you have provided to us when you signed up to receive email newsletters or attended events.

How is your information used?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Communicate with you via email or telephone providing you with information on the latest events, special offers or news.
Deal with entries into a fundraising promotion, such as a competition or silent auction; to process a booking you have made.
Notify you about any changes to our website, including improvements and service changes.
Meet our obligations arising from any contracts entered into by you and us.

The data collected will be stored on our internal online database and shared within Helping Hand for the purposes set out above.

Where we engage a third party to assist in the tasks set out above, your information will be shared with that third party on a confidential basis and subject to the standards of data protection set out in AU legislation at the relevant time and any other relevant legislation or codes of practice. Your data will only be used by the third party for the purposes set out above and strictly on Helping Hand’s behalf.

How long do we keep this data for?

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Your rights in relation to your data

If you wish to discuss this Privacy Statement, the data that you are providing or if you have any concerns about your data and/or the way that Helping Hand deals with it please contact us: helpinghand.com.au/contact-us/

You have the right to withdraw consent for the processing of your personal data at any time.

You also have a number of other rights, including, the right to make a request for details of the data we process, the right to have that data transferred, to have inaccuracies corrected, to have information erased and to prevent direct marketing.

Personal information
If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number. Please do not give us other personal or sensitive information.

Website analytics
To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.
Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google .
helpinghand.com.au also uses Adroll, a service that may place cookies on your browser for targeted advertising purposes. IP addresses, cookie identifiers, and website activity are collected and used by third parties to provide targeted advertising on other sites. You may opt out of receiving targeted advertising here.

Social Media
helpinghand.com.au also uses interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.